Frequently Asked Questions
Peptides
In what form are your peptides supplied?
Peptides are supplied in lyophilized powder form. This format helps maintain stability during storage and transit. Any additional materials required for research use are sold separately.
How should products be stored and handled?
Products should be stored and handled according to standard laboratory practices. Specific storage details may be listed on individual product pages.
What does “vial” or “kit” mean?
A vial refers to a single packaged compound. A kit contains multiple related items packaged together for convenience.
How are products identified?
Each product is clearly labeled and corresponds with the information listed on your order confirmation.
What if an item is missing from my order?
If an item appears to be missing, please contact customer support with your order number so the issue can be reviewed.
Why did my items arrive in separate packaging?
Orders containing multiple products may ship in separate packages depending on availability and fulfillment logistics.
Why does shipping for certain products take longer?
Some products require additional processing or handling, which may extend shipping times.
Do any liquid products contain alcohol?
Certain liquid formulations may include stabilizing agents. Refer to individual product listings for more information.
Product Quality and Compliance
Are these products legal to purchase?
All products sold by Pure Chain Research are offered strictly for research and analytical purposes only, in accordance with our terms and conditions.
Do you provide usage or dosage guidance?
No. We do not provide usage, dosing, or administration instructions. Products are not intended for human or veterinary use.
How do you ensure product quality?
Products are sourced from established suppliers and handled according to internal quality standards to maintain consistency.
Do you offer a quality guarantee?
If there is an issue with your order upon arrival, please contact customer support so the concern can be evaluated.
Pricing, Discounts, and Orders
Do you offer promotions or discounts?
Promotions and discounts may be available from time to time. Current offers are displayed on the website when active.
Is bulk pricing available?
Bulk pricing may be available on select products. Availability will be indicated on the relevant product pages.
Account and Support
How do I create an account?
An account can be created during checkout or through the account registration page.
I’m having trouble accessing my account. What should I do?
If you experience login issues, use the password recovery option or contact customer support for assistance.
How can I contact customer support?
Customer support can be reached through the contact page. Including your order number will help speed up assistance.
Disclaimer
All products sold by Pure Chain Research are intended for laboratory research and analytical purposes only. Products are not intended for human consumption or medical use.